Shipping/Return Policies
Shipping
Most of our regular, non-custom products ship within a few days. In the custom chenille and letterman jacket industry, however, many businesses normally take 6 to 9 weeks to ship orders. We strive to ship in 3-4 weeks except for a few weeks during times other than the busy holiday season (November - January). From time to time, however, we may be unable to maintain our normal delivery schedule due to seasonal or other demands. If your custom ordered product exceeds 12 weeks delivery time from the date you have made payment for your goods, you have the right to cancel your order and receive a full refund. Please note that on custom artwork, patches, and other products that involve special orders, the 12 week time frame does not apply we reserve the right to take up to 12 weeks to deliver your merchandise due to the complexity of the manufacturing process. Please note that the week of Christmas and New Years (2 weeks) Do not count toward this time limit because of factory shutdowns for vacation.
Although we believe that the majority of our customers are good, honest people, in the case of non-returnable custom orders (e.g., a custom chenille name or mascot, custom jacket, etc.), to process credit transactions as a non-refundable deposit at checkout, not at the time of shipping. By preventing unnecessary expense and loss arising from dishonest individuals that place custom manufactured orders and then refuse payment, we are able to continue offering some of the best savings in the industry for our customers. For all non-custom products, your credit card will not be billed until we have shipped your order.
We will make every reasonable effort to inform you of an expected shipping date on custom orders once your information is processed. At the time of shipping, you should receive an email that includes a tracking number for all UPS related services.
Returns
At Pummill's Sporting Goods, Inc. we believe that a happy, satisfied, well-served customer is a loyal one. This has been the lifeblood of Pummill's for the last 33 years. We seek to serve you and provide a great shopping experience by providing an easy to use ordering system, top-quality products, and competitive prices.
We offer a simple return policy on all non-customized product. If you are unsatisfied with your purchase, simply contact
customerservice@pummillsports.com or call us at (660) 826-0150 during regular customer service center hours (9:00AM – 3:00PM CST). One of our representatives will make every reasonable effort to resolve the problem, including accepting returns on non-customized orders placed within the most recent twenty (20) days. Refund will be made for the cost of the product, less applicable shipping charges and a 20% restocking fee (unless the return was due to an error on our part, such as sending a wrong product). You will be responsible for the cost of shipping the product back to us.
Many of our products are custom manufactured and / or altered. For this reason, we are not responsible for errors resulting from customer operations (e.g., misspelling an embroidered name, ordering the wrong size, color, felt options, color options, etc.) If you discover such an error and wish to make changes or cancel your order once it has been submitted, you can contact us. We will make every reasonable effort to cancel or alter your order prior to it entering production and, if requested, promptly refund your money. If, however, production has begun, we are unable to provide refunds or exchange. For this reason, please contact us prior to placing an order if you have any questions or concerns.
Please note that if we receive the request for cancellation after payment has been made, you will be responsible for paying an order cancellation fee that will include, but not be limited to, the merchant fees, bank fees, vendor cancellation fees, that we incurred due to your order. For example, if you ordered $200 worth of custom merchandise and you requested that your order be cancelled before production was begun, you would be responsible for roughly $15-$40 worth of fees and service charges to cover our bank costs, time, effort, labor, and other costs. Your refund at order cancellation would thus be $185-$160 ($200 less the cancellation fee). Typically, the order cancellation fee will be equal to the greater of $15 or 20% of your total order, including shipping.
